Release Notes

Last Updated: Jul 02, 2024

Cloud Services

Calendar Service Updates

July 02, 2024

Enhancements:

  • Added the ability for Icons using Connect Plus Gateway to join Microsoft Teams, Google Meet, and Zoom meetings via calendar invites.
  • Added the ability for a Lifesize Icon joining a Microsoft Teams meeting with Connect Plus Gateway to join the meeting without manual intervention. Use the “Setting up Synergy SKY Auto-Admit Feature” instructions to configure the Lobby Auto-Admit bot.

November 23, 2022

Enhancements:

  • Introduced the “one click join” user experience for scheduled Microsoft Teams meetings on Lifesize Icon 300/500/700 systems with Connect Plus. Systems must be running v4.3.1 (or later) software with the following third-party Linux apps installed:
    • Microsoft Teams desktop app – Icon 500/700 only.
    • Google Chrome™ web browser – Icon 300 only.

April 16, 2022

Enhancements:

  • Display and “one-click join” user experience enabled for scheduled RingCentral Video· meetings on paired Lifesize Icon systems.

January 28, 2022

Enhancements:

  • Display and “one-click join” user experience enabled for scheduled BlueJeans™ meetings on paired Lifesize Icon systems

March 10, 2021

Fixes:

  • We have resolved issues with the Outlook add-in not working as expected with shared calendars

March 9, 2021

Fixes:

  • Incorrect dialstring was sent to an Icon by calendar service when sending a Zoom invitation

December 2, 2020

Enhancements:

  • Accounts using the Lifesize Google Workspace Add-on now have one-time meetings as the default call setting, if one-time meetings are enabled on that account

November 19, 2020

Fixes:

  • Users were unable to click on a calendar appointment using the Phone HD for invitations generated by the Lifesize bot for Microsoft Teams

October 22, 2020

Fixes:

  • Issues with recognizing call information from a Google Calendar invitation so that the button to join a call can pop up on the PhoneHD

October 13, 2020

Fixes:

  • Calendars of meetings that were planned from Microsoft Teams and received by Icon systems could not be joined by clicking on the meeting

October 7, 2020

Fixes:

  • Error message advising “Could not contact your exchange server” when trying to subscribe to calendar service using Microsoft Exchange Server
  • Issues with Icon calendars not working on invitations from Google calendars have been resolved

Cloud Service Updates

March 12, 2021

Fixes:

  • Resolved a specific issue with a user’s Icon displaying an incorrect DSS status

March 11, 2021

Fixes:

  • Resolved issues occurring as a result of re-pairing a device as a new device with the existing display name

March 2, 2021

Fixes:

  • Resolved issues with logging in to the Google marketplace Lifesize plugin

March 1, 2021

Enhancements:

  • The maximum call duration for free accounts has been updated to 40 minutes

February 10, 2021

Fixes:

  • Issues were resolved with DSS status displayed when there are multiple records for the serial number

November 18, 2020

Fixes:

  • Issues with users for a specific account accessing Lifesize directory on mobile clients and getting a purple screen

October 28, 2020

Fixes:

  • Issues with some G Suite users attempting to log in to their Lifesize extension getting redirected incorrectly to a Single Sign On (SSO) login screen

SFU (Selective Forwarding Unit) Updates

April 16, 2021

Fixes:

  • Fixed a reported issue where Cisco SX20 devices are not receiving video from Lifesize Cloud

April 9, 2021

Fixes:

  • Lost presentation on live stream following a conference failover
  • Resolved an issue with a Cisco unit making a SIP call to a virtual meeting room being unable to start or receive presentations

April 1, 2021

Enhancements:

  • Improvements have been made to the Panel and Active Speaker layouts that reduce the number of top row participant windows, allowing for larger windows and maximized visual real estate

Fixes:

  • Resolved a reported issue with presentations not being received by Cisco from the cloud client
  • Issues with a meeting participant receiving presentation audio
  • Issues reported with video appearing to flicker before stabilizing on various meetings

March 26, 2021

Fixes:

  • Improvements made to address intermittent issues with a delay when an individual un-mutes themselves
  • Resolved issues with third party devices connecting to Lifesize via SIP call showing high jitter
  • 2 Mbps bandwidth not negotiating though third party device supports higher resolutions

March 19, 2021

Fixes:

  • Calling into a Cisco bridge from an Icon or Lifesize app sometimes resulted in the Lifesize participants seeing frozen video
  • Issues with presentations failing on Icon 300/500/700 devices when dialed into a Zoom conference with other web/desktop/Icon participants if apps were changed within the sharing desktop window during the streamed presentation or if a blank presentation was observed
  • Resolved an issue with a Cisco Room Kit device receiving single stream presentation instead of dual stream with SFU enabled
  • Issues with calls dialing gotoMeeting from an SFU enabled account failing to flow media
  • Resolved an issue where a Tandberg unit dialing a SIP call to an SFU enabled VMR resulted in the Tandberg video not appearing for connected Lifesize Cloud participants
  • Performance improvements for 3rd party devices on SFU enabled conferences

March 12, 2021

Fixes:

  • Resolved issues with SIP registered 220 devices on SFU accounts not recognizing DTMF tones with Zoom

March 5, 2021

Fixes:

  • Intermittent issues with delays dialing into SFU calls

February 26, 2021

Fixes:

  • An issue with presentation display being delayed by up to 60 seconds on third-party device endpoints has been resolved so that the presentation display delay is approximately 5 seconds, as expected for third-party device start/stop/start presentations

February 12, 2021

Fixes:

  • Lifesize 200 units were unable to display incoming video when calling on SFU

February 5, 2021

Enhancements:

  • PSTN participants are displayed with the last four digits of their phone number on their participant tile instead of the full number

Fixes:

  • Multiple SFU users experiencing frozen presentations on Windows Desktop client
  • Resolved an issue with periodic blank presentations

January 22, 2021

Enhancements:

  • Improvements have been made to how ‘no capacity’ scenarios are handled, allowing SFU users to continue to join a call while waiting for capacity and full connection

Fixes:

  • Participants who dialed into a Lecture mode VMR prior to the lecturer joining the meeting were unable to hear audio until the lecturer joined
  • Resolved an issue that presented itself as presentation slides freezing and not displaying slide
    progression during a live stream and the associated recording
  • Unable to send DTMF tones, including meeting access PIN codes, from SFU accounts resulting in meeting dial in attempts disconnecting

January 15, 2021

Enhancements:

  • Updates have been made to implement RTP based AV syncing on SIP calls

December 31, 2020

Fixes:

  • Resolved issues with getting a mechanical noise when dialing into some bridge IP addresses from SFU accounts

December 4, 2020

Fixes:

  • Some users who have been moved to the new in-call experience were unable to hear some participants for periods of time during a meeting

November 25, 2020

Fixes:

  • Resolved issues that were causing degraded call quality for some users who have been moved to the new in-call experience

Reporting Service Updates

December 2, 2020

Fixes:

  • Room system names not appearing in the Admin Console

November 30, 2020

Fixes:

  • Improvements to the reporting API service and database queries to resolve errors experienced by some users attempting to retrieve admin console data for a long period of time, such as multiple months

November 17, 2020

Fixes:

  • Resolved an issue that was causing the Dashboards to show incorrect call durations for a user

November 1, 2020

Fixes:

  • Incomplete participant data for a call that had the passcode requirement changed during the call, resulting in the participants joining after the change not being displayed in past meeting data in the Admin Console

September 1, 2020

Fixes:

  • Issues with accessing some live stream reporting have been resolved

August 31, 2020

Enhancements:

  • Bulk export for all conference data

Fixes:

  • Some users experienced a discrepancy between the number of users displayed along with the Active Users count in the dashboard and the registered users under Account Settings

Service Updates

October 27, 2020 Service Updates

Fixes:

  • Icon calendar integrations were failing due to updated Microsoft Teams invitations including invalid spaces within conference IDs
  • Updates have been made to resolve intermittent issues with uploading recordings

September 13, 2020

Fixes:

  • Issues with calls from Microsoft Surface Hubs being rejected due to not being included on the list of allowed users

September 10, 2020

Enhancements:

  • A web form available to Device Software Subscription (DSS) customers now automatically provisions a Lifesize account with the appropriate features and permissions for DSS only accounts to manage their rooms

Fixes:

  • Updates have been made to back end services to improve performance of batch requests to delete accounts

July 24, 2020

Fixes:

  • Issues with sending DTMF tones when connecting to Teams using Polycom RealConnect Gateway

September 13, 2019

Fixes:

  • Issues with calls from Microsoft Surface Hubs being rejected due to not being included on the list of allowed user

Miscellaneous Historic Updates

March 31, 2021 Version Service

Fixes:

  • Resolved an issue where the Rest Password option was not working in the Admin Console

March 30, 2021 Mail Service Updates

Fixes:

  • Resolved an issue where some customers received empty ICON Alert emails without data

March 23, 2021 G Suite Updates

Enhancements:

  • Customers have the ability to schedule a meeting with a room system directly using the G Suite add on

March 19, 2021 E-commerce Service Updates

Enhancements:

  • Improvements have been made to tracking subscription details by adding subscription start and end dates to database tables
  • Expired subscriptions that have reverted to free accounts have their maximum call duration set to 40 minutes to align with other free accounts

March 9, 2021 Sign Up Page Updates

Enhancements:

  • Updates have been made to our signup pages to include the updated Lifesize branding and messaging

March 4, 2021 Version Recording Service Updates

Fixes:

  • Resolved issues with audio/video being out of sync on recordings
  • Periodic issues with audio/video going out of sync and video freezing during recording download
  • Intermittent audio issues present in recording files that were not present during live calls
  • Audio/video delays or freezing occurring during live stream

February 10, 2021 Version Account Service Updates

Fixes:

  • Resolved an issue where changes made to trial/paid account status and expiration date were not showing properly, though saved accurately

February 8, 2021 Admin Export Service

Enhancements:

  • Added support for Admin Console requests for large amounts of users, rooms, or meetings to be exported and uploaded to a cloud storage bucket

November 10, 2020 Icon Registration Service Updates

Fixes:

  • The Optional Customer Mail ID character limitation has been increased so that the pairing page user interface can support longer addresses

November 9, 2020 Outlook Updates

Fixes:

  • Issues reported with scheduling a one-time meeting from the Outlook add-in for Lifesize, resulting in Outlook freezing
  • Android and iOS users unable to join meetings from their Lifesize app calendars for invitations that were generated from the Outlook add-in

October 8, 2020 Microsoft Teams Service Updates

Fixes:

  • Issues with the Lifesize Bot not responding when reserving a room system in Microsoft Teams

September 28, 2020 Outlook Plugin Update

Enhancements:

  • An updated Outlook Add In is available, now including Meet Now, Schedule Meetings, and Settings

September 18, 2020 Video IVR Service Updates

Fixes:

  • Issues with dialing specific PSTN numbers and extensions

September 16, 2020 Meeting Service Updates

Enhancements:

  • The character limitation for the names of virtual meeting rooms has been extended

February 19, 2020 500 Way Video Calling

Enhancements:

  • Lifesize is getting better and better

February 5, 2020 Free Account

Enhancements:

  • Lifesize now offers a free plan for individual users