Release Notes

Last Updated: May 23, 2024

Desktop and Web App


Desktop and Web App Updates

May 25, 2022

Enhancements:

  • Updated UI translations on the Desktop & Web apps
  • Applied a new security certificate
  • Updated the Desktop app framework, which adds security and encryption enhancements

December 7, 2021

Fixes:

  • Fixed an issue with virtual and blurred background
  • Fixed an issue with Chrome automatic translations in the web app

November 10, 2021

Enhancements:

  • Enhancements have been made to the virtual and blurred background feature to improve frame-rate, accuracy and stability.

September 24, 2021

Enhancements:

  • Guest experience has been updated to match the paid users’ experience.
    Fixes:
  • Resolved Issue: Camera access blocked as a result of users terminating calls, prior to successful call establishment.

August 5, 2021

Enhancements:

  • Added the ability for remote moderators to manage a meeting’s waiting room
  • Remote moderators are now able to block sharing for non-moderator participants

June 28, 2021

Enhancements:

  • As of June 29: Out of call waiting rooms are now available to provide additional meeting security and can be enabled as a default under Meeting Settings when creating or editing new meetings
  • As of June 29: Live Captions are available as a Beta feature for English escalated calls (i.e. more than two participants, or recorded) and can be enabled in-meeting with a new button next to the Raise Hand icon

Fixes:

  • Several improvements have been made to virtual backgrounds to resolve various performance issues
  • An issue was resolved with attempting to initiate a webapp call to an invalid extension where the Try Again option tried existing extension and didn’t allow the user to enter a new extension or search the directory
  • We resolved an issue where the remote moderation options were not displayed for meeting owners

May 19,2021

Enhancements:

  • Multiple moderators can be assigned when creating or editing meetings in the new multi­ select field
  • Added a notification to advise participants who begin speaking while muted
    Fixes:
  • Resolved an issue where the the 10 dots within the “Number Pad” icon were not showing on some user’s Desktop app

April 28, 2021

Enhancements:

  • The ability to change your meeting layout, with a new button that enables you to select Classic View, Panel View, Active Speaker, or Gallery View
  • The picture-in-picture (PiP) tiles have been moved to within the application window, to
    include participant video and active presentation with hover preview
  • The ability to switch between participant video and the active presentation by clicking on the appropriate PiP tile
  • A visual indication of meeting encryption and the number of meeting participants in the top­ left corner of the application window
    Features:
  • Resolved a reported issue where a user was unable to mute/unmute their camera after muting their mic

March 5, 2021

Enhancements:

  • Enhancements have been made to the virtual and blurred backgrounds feature
  • User experience improvements have been made to the web app Add a Participant panel by hiding the guest invitation details when searching for a directory member

Fixes:

  • We resolved an issue with the web app not checking for changes made since the last web app load
  • Issues with a background noise experienced by muted conference have been resolved
  • Issues with Japanese keyboard users with creating a VMR from the web app with the meeting automatically saving before clicking the Save button

February 12, 2021

Enhancements:

  • Waiting rooms are now available, enabling in-call meeting owners and moderators to control who can enter a meeting once it has started
    • Waiting Room replaces the Lock Meeting feature, providing more robust meeting security options

January 29, 2021

Enhancements:

  • Updates have been made to expand the chat service while improving message security, including:
    • Enabling chat for one-time and passcode protected meetings
    • Automatically adding meeting participants to the meeting’s chat when they join a call
    • Hiding chats and notifications for out-of-call participants who aren’t the VMR owner
    • Limiting chat history for participants to the meetings in which they attended, and hiding any chats that occurred in the VMR prior to their joining
    • Providing out-of-call read-only chat transcripts to meeting owners
  • A “block presentation” feature that enables the meeting owner or moderator to determine who can share content during a meeting
  • The call details have been updated to a Meeting Information panel that lists meeting details such as name, host, moderator as well as a new section for meeting settings that include moderator settings an in-call controls such as block sharing and lock meeting

Known Issues:

  • Previous chat history, prior to this update, is hidden from view but can be exported if necessary
    by submitting a support request
  • Mobile users should update to their latest version to ensure a seamless experience across all meeting participants
  • Counts for point-to-point messages for out-of-call web chat may be incorrect following this
    initial update, and will be resolved in an upcoming release

December 3, 2020

Enhancements:

  • Users have the ability to blur their background, or replace and customize their live background with a virtual one using a preloaded image or one from their computer

December 1, 2020

Fixes:

  • Resolved an issue with viewing a recording of a call that was initiated as audio only and had video added after it started
  • Some users on some accounts that have been moved to the new in-call experience did not show mute indicators when muted

November 4, 2020

Fixes:

  • Computer lock and screen saver not automatically engaging after the configured idle time frame following a meeting ending where a screen share was viewed in pop-out mode and left up post meeting end
  • Issues with launching the web app from the Chrome browser on Chromebooks

October 19, 2020

Enhancements:

  • Chat is available to all guests in non-passcode protected permanent virtual meeting rooms
  • A meeting room’s chat history is only available for guests as of the point that they enter a room; previous chat history is unavailable

August 20, 2020

Enhancements:

  • Native digital whiteboarding is available for desktop app, web app, and guests
  • The web participant list now includes a search bar for easy filtering of participants

Fixes:

  • Slow chat updates for web app
  • Web app call error message incorrect when called user is on DND

June 24, 2020

Enhancements:

  • Remote moderator controls have been enabled to in the desktop and web apps to provide added flexibility for meeting management by allowing a moderator to moderate a meeting without joining as a participant, entering the in-call experience, or physically interacting with room system hardware

May 21, 2020

Enhancements:

  • Moderators who have been muted by another moderator see a notification that they may still unmute themselves

Fixes:

  • Outlook calendar losing sync daily

May 6, 2020

Fixes:

  • Slow chat updates
  • Error message of “unable to create meeting” when trying to create a meeting with an existing name
  • Desktop MSI silent install does not create start or register the “Lifesize App Service”

April 30, 2020

Fixes:

  • Login failure when Lifesize App is launched for the first time after fresh install on Windows

April 28, 2020

Fixes:

  • Receiving purple screen for incoming calls

April 14, 2020

Enhancements:

  • Participants can now raise their hand in a meeting
  • Moderators have the ability to filter by participants with raised hands
  • Moderators have the ability to lower participants raised hands individually or all at once

March 25, 2020

Enhancements:

  • New out of a call look which allows you to easily copy and share your extension and search the directory

March 16, 2020

Enhancements:

  • Added the option to lock and unlock meetings

February 25, 2020

Fixes:

  • Fixed large contact list loading
  • Microphone not working in the desktop app during an active call

January 30, 2020

Enhancements:

  • New guest flow experience at https://guest.lifesize.com/extention

Fixes:

  • Enable chat notifications

Web Only Updates

July 23, 2021

Fixes:

  • We resolved an issue where the “Microphone” header under the Settings menu was not translating for non-English Lifesize app users

July 14, 2021

Fixes:

  • We identified a scenario where Web users who lost connection had their Try Again button disabled, and made updates to prevent the issue from occurring

April 6, 2021

Enhancements:

  • Upcoming Meetings now show guest.lifesize join links

Fixes:

  • Resolved an issue where remote video streams and presentation pop-out buttons were
    unavailable when the window size was too small by adjusting the width’s breakpoint pixel limits

March 15, 2021

Enhancements:

  • We have added support for sound in the web app when using Google Chrome, enabling you to present content with video and audio to meeting participants

Fixes:

  • Intermittent issues with calls dropping for Guests when they are the third participant in a P2P call

October 20, 2020

Enhancements:

  • Improved guest experience after clicking to join a meeting by replacing”Join Meeting” text with information about the current calling action

Fixes:

  • Guest chat performance improvements
  • Updates have been made to disable the chat button when the feature isn’t usable

September 24, 2020

Enhancements:

  • The character limitation for the names of virtual meeting rooms has been extended

September 9, 2020

Enhancements:

  • The supported resolution has been updated to 16:9 aspect ratio for an optimal visual layout
    Fixes:
  • Some users experienced issues with their Outlook VSTO Add-In getting stuck at the initial blue popup window, and will receive this fix after exiting and relaunching their Outlook

July 22, 2020

Enhancements:

  • The list of maximum camera resolution options for Video Quality selection has been updated with a “360p -Auto fps” option, which will be the default selection for smaller processors running the web app

July 13, 2020

Fixes:

  • Issues with mail client calendars losing sync with the web app

July 8, 2020

Fixes:

  • Issues with auto-selection for some Bluetooth devices
  • Showing some one-time meetings that were incorrectly hidden

Desktop Only Updates

March 22, 2021

Enhancements:

  • We have added support for audio through presentation when sharing entire screen content through the desktop app for Windows on calls with more than two people

October 6, 2020

Enhancements:

  • A meeting room’s chat history is only available for guests as of the point that they enter a room; previous chat history is unavailable to guests

August 26, 2020

Enhancements:

  • The participant list now includes a search bar for easy filtering of participants

Fixes:

  • Participants receiving a blank presentation after presentation has ended
  • Windows app crash after selecting “Share your screen”

July 7, 2020

Fixes:

  • Camera access is no longer blocked by Kaspersky and Symante anti-virus software

June 25, 2020

Fixes:

  • Some users experienced issues with their desktop app and mail client calendars becoming out of sync
  • In some instances, if a guest user initiated a call to an extension using the desktop app, the call attempt timed out

May 27, 2020

Enhancements:

  • The login process has been simplified for all users by defaulting to the ‘Join a Meeting’ tab following initial installation, regardless of user type

Fixes:

  • Some users experienced an ‘Administrator approbation required’ error message when attempting to connect Lifesize to their Office 365 Calendar

April 1, 2020

Enhancements:

  • New users can easily sign up for a free account from the login page

Fixes:

  • Application crashing unexpectedly

Guest Experience Updates

September 21, 2020

Enhancements:

  • The character limitation for the names of virtual meeting rooms has been extended for guests

Fixes:

  • The “Join from Web Browser” link was missing for iPhone guests using Safari and running on iOS14