Lifesize® Fusion Series

Last Updated: Sep 01, 2026

Diagnostics and maintenance

  1. Open a browser and navigate to the IP address of your Fusion. 
    NOTE: This can be found on your Fusion Controller in the Room Controller App under Advanced Settings > Network Settings.
  2. Select the Diagnostics and Maintenance section and set the following:
Generate Diagnostics ReportGenerates a diagnostics report from your system that can assist support personnel in identifying the cause of a problem with your system.
Download Diagnostics ReportDownloads the generated diagnostics report.
Upload Diagnostics ReportUpload the diagnostics report to Lifesize Cloud.
Upload Acoustic ReportUpload the acoustic report to Lifesize Cloud.
Start Packet CaptureCaptures and downloads the network communications log (.pcap file). The packet capture will run for up to 3 minutes to capture sufficient information, then download the file.  
Advanced OptionsConfigure settings for packet capture.
System RebootCauses the system to reboot.
Reset System to Factory SettingsThis action removes your current settings, including your entries in Favorites.

The system automatically reboots and the admin password is reset to the default value (admin).