Web and Desktop App

Last Updated: Dec 26, 2022

Accessing the apps

Join from a browser

The following table describes what action the browser takes if you join a Lifesize meeting through the join url, https://call.lifesizecloud.com/extension. 

BrowserBrowser Action
Google ChromeIf the desktop app is installed, opens the desktop appIf the desktop is not installed, opens the web app
Microsoft EdgeIf the desktop app is installed, opens the desktop appIf the desktop is not installed, opens the web app
Internet Explorer 11If the desktop app is installed, opens the desktop appIf desktop app is not installed, you will be prompted to download and install the desktop app
SafariIf the desktop app is installed, opens the desktop appIf desktop app is not installed, you will be prompted to download and install the desktop app
FirefoxIf the desktop app is installed, opens the desktop appIf the desktop app is not installed, you will be prompted to download and install the desktop app

NOTE: If you are using an OSX device and delete the Lifesize desktop app, you must restart the computer after deleting the app if you are immediately trying to join another Lifesize call.