Lifesize® Icon™ Series 300/500/700

Last Updated: Mar 01, 2024

Diagnostics and maintenance

  1. Open a browser and navigate to the IP address of your Icon. NOTE: This can be found on your Phone HD by tapping Start > System.
  2. Scroll down to the Diagnostics and Maintenance section and set the following:
GenerateGenerates a diagnostic report from your system that can assist support personnel in identifying the cause of a problem with your system.
Download Diagnostics ReportDownloads the generated diagnostics report
Start Packet CaptureCaptures and downloads the network communications log (.pcap file). The packet capture will run for up to 3 minutes to capture sufficient information, then download the file.  
System RebootCauses the system to reboot.
Reset System to Factory SettingsThis action removes your current settings, including your entries in Favorites.

The system automatically reboots and the admin password is reset to the default value (admin).

NOTE: You can also reset the system by pressing the red reset button on the back of the Lifesize system for 10 to 15 seconds.
USB 1Select the Shell, Speed and Flow Control
USB 2Select the Shell, Speed and Flow Control