Lifesize Admin Console

Last Updated: Mar 12, 2024

Lifesize Icon event alerts

Lifesize makes it easy to proactively monitor the health of your Lifesize Icons. Lifesize monitors condition states and instantly alerts with email notifications when alert conditions are detected. Alert notifications are set up in the admin console.

Lifesize alerts on the following conditions:

Event TypeDescription
OfflineThis Lifesize Icon has been offline for longer than 3 minutes.
OfflineThis Lifesize Icon has been offline for longer than 40 minutes after a software upgrade started.
Microphone DisconnectedThe microphone has been disconnected for longer than 3 minutes.
Display DisconnectedThe display has been disconnected for longer than 3 minutes.
Phone DisconnectedThe phone has been disconnected for longer than 3 minutes.
SIP2 Registration FailedThe SIP Registrar 2 has been disconnected for longer than 3 minutes.
High Audio Packet LossThe call experienced audio packet loss greater than 3%.
Critical Audio Packet LossThe call experienced 100% audio packet loss.
High Video Packet LossThe call experienced video packet loss greater than 3%.
Critical Video Packet LossThe call experienced 100% video packet loss.

Set up alerts

  1. Log in to the admin console.
  2. Click Account Settings from the navigation menu.
  3. Select the Device Settings tab and then toggle on Enable alerts.
  4. Enter the email address that Lifesize will use to send alerts.
  5. Click Update.

Tip: Consider sending email alerts to a dedicated email account. For large organizations with multiple Icons deployed, consider sending email alerts to your ticketing system.

NOTE: You can check the status of an Icon at any time by visiting the Room Systems page in the admin console.

Refer to Open network ports to confirm your firewall allows outbound access from your network to the designated destination port for Lifesize Icon Health Monitoring.