Lifesize® Icon™ 400/450/600/800

Last Updated: Jan 25, 2023

Need Help?

The following sections describe symptoms, possible causes, and potential solutions for common problems you may encounter with your Lifesize system.

System health
Power and connectivity
Audio issues
Camera issues
Display issues
Adjusting room lighting

When experiencing a problem, visually inspect the unit. Ensure that the system has not been exposed to water or heat sources or was physically damaged.

Improperly connected or loose cables are common problems with hardware units. When investigating a system problem, first inspect the external controls and cable connections. Ensure that connections are correct and secure and that nothing is obstructing the cables. Contact your admin for information about proper cabling.